Support Center

Find answers to common questions or reach out to our team

How It Works

Learn how Pinseed's 3-sided marketplace operates

FAQ

Frequently asked questions for all user types

Billing Portal

Manage subscriptions and payment methods

💳 Billing & Payments

✉️ Direct Mail & Yellow Letters

👑 For Spotters - Leaderboard & Competition

⚙️ Account & Technical Issues

📍 Spotter Questions

Still Need Help?

Our support team is here to assist you

Email Support

For general questions, billing issues, or technical problems

support@thepinseed.com

Response Time

Critical Issues: Within 4 hours

Billing/Payment: Within 24 hours

General Questions: Within 48 hours

📝 When contacting support, please include:

✓ Your account email address
✓ Description of the issue
✓ Screenshots (if applicable)
✓ Stripe payment ID (for billing issues)
✓ Browser name and version (for technical issues)

🚨 Payment Emergency?

If you were charged incorrectly or need an urgent refund investigation, email billing@thepinseed.com with "URGENT" in the subject line. Include your Stripe payment ID.

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